Integritetspolicy

Privacy Policy

Last updated: June 20, 2025

At Ellanza (ELEMENT BRANDS LTD), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website, make a purchase, or otherwise interact with us.

What Personal Information We Collect

We may collect the following information from you:

  • Contact information (such as name, email, phone number, shipping and billing address)

  • Payment information (such as credit card details or other payment data)

  • Order details (items purchased, delivery info, return or refund history)

  • Account information (if you create an account)

  • Device and usage data (such as IP address, browser, pages viewed, and your interaction with our site)

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Provide customer support

  • Communicate with you about your order, account, or inquiries

  • Improve our services and your shopping experience

  • Send you marketing communications (only if you opt in)

  • Comply with legal obligations and prevent fraud

How We Share Your Information

We may share your information with:

  • Our service providers (such as Shopify, payment processors, delivery services)

  • Law enforcement or regulators, if required by law

  • Third-party tools we use for analytics or advertising (only if consented)

Your information is never sold.

Data Hosting and Transfers

Our store is hosted on Shopify, which securely stores your personal data. Your data may be transferred outside your country (including to Canada and the USA), but will always be handled securely and in compliance with applicable data protection laws, including the GDPR.

Your Rights

If you are located in the UK or European Union, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to certain types of processing

  • Withdraw your consent (for example, for marketing emails)

To exercise your rights, email us at service@ellanza.com.

Cookies

We use cookies to improve your experience, analyze traffic, and offer relevant products. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from anyone under this age.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

Contact Us

If you have questions or would like to exercise your rights, please contact:

ELEMENT BRANDS LTD
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Company Number: 16530911
Email: service@ellanza.com